Croan Cottages Booking Terms and Conditions

We have compiled the following list of terms and conditions to safeguard your comfort, safety, enjoyment and rights prior to and during yoru stay at Croan Cottages. Please read them carefully.

These t's and c's are designed to provide both relevant information and clarity to our guests. While most fall under the heading of "common sense", we prefer to make explicit the requirements and responsibilities of visiting Croan, particularly for those unfamiliar with life on a farm.

A description of what "self catering" accommodation is and what is provided, is available here.

Consideration for other guests.
Croan Cottages are an ideal venue for a quiet rural break. With this in mind we ask all of our visitors to please be mindful of other guests and their quiet enjoyment of their stay.

Use of the property and fittings
Guests must keep the property and all furnishings in good order and only use appliances for their intended uses.

Confirming & Securing your booking
A booking cannot be confirmed until a non-refundable deposit of at least 50% of the booking rate is received.

Making a booking directly online.
A booking made automatically using the online credit card facility, are subject to confirmation by us. Confirmation will be made by phone or email as soon as possible after the booking has been made.

Payment
Full payment should be made at least 6 weeks prior to the first night of your stay.

Arrival times and Check-in
Time is required to allow for the full servicing of each cottage between guests' visits. With this in mind, The cottages are available from 4pm on the day of arrival and Check-out time is between 9am and 10am on the morning of departure. We will try to be flexible with these times where, for example, you have young children and babies. However this is subject to scheduling and availability. Please discuss your requirements with us prior to your stay.

It is the guests' responsibility to inform us of an estimated time of arrival, in advance of their visit, to ensure that keys can be collected etc. Late arrivals (after 10pm) can be facilitated by prior arrangement.

Damage Deposit
An photo or pre-authorisation of a credit card will be required when you arrive to use as a damage deposit. The pre-authorised amount is usually 200 Euro, but this can change for group bookings. Failure to leave the cottage in a clean and tidy condition, breakages and other misuse of facilities will result in deductions being made from your damage deposit. The liability for damage caused will extend to the full cost of repair or replacement and is not limited to the Damage Deposit amount.

Damage Deposit for Group Bookings
The damage deposit for group bookings must be made with a credit card, prior to arrival and a card will be needed for each cottage booked. 

Electricity Charges
Electricity is charged according to consumption. Each cottage is fitted with a smart meter that can be read remotely. A charge for the electricity consumed will be applied at the end of a stay at €0.50 per unit (kWh). Typically this works out at €5 per cottage for a weekend or €15 - €20 for a week long stay.

NØ Smoking
Smoking is not permitted inside the cottages. If you smoke outside your cottage you must collect your butts. Smoking in your cottage will result in the loss of your damage deposit.

Exceptional Additional Charges

Heating
Rental charges include preset heating. The presets generally allow for morning, lunchtime and evening heat. Additional heating can be provided if required, but at a cost to the guest. Please contact us in advance of your stay to discuss your requirements and current charges.

Waste Disposal
We request that guests separate (washed) recyclable material from their household waste. Failure to do so will incur a €5 per bag disposal charge.

Cleaning Charge
There is no daily housekeeping service. While linens and bath towels are included in the house, daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the house. A cleaning charge of €40 will be applied if, at the end of your stay, the cottage is not left clean and tidy.

Late Check-out
Check-out time is between 9am and 10am on the morning of departure. A late check-out charge of €25 per hour will be applied for check-out after 10am.

Supervision of Children
Children must be supervised by an adult at all times. Extra care should be taken around animals and poultry and in the vicinity of the pond. Guests are advised that electric fencing is used throughout the property. Cottages are not fitted with stairgates, socket covers or other child-proof devices. It remains the responsibility of parents/guardians to child-proof their cottage during their stay if required.

Number of persons using the cottage
The number of persons using the holiday cottage is not to exceed the maximum number allowed for that cottage (2 bedroom cottage - maximum 4 persons. 3 bedroom cottages maximum 6 persons). We reserve the right to refuse entry to the entire party if this or any of the other booking conditions are not met. Your party will be asked to leave immediately, without refund and you will lose your damage deposit, if more than the maximum allowed persons stay in your cottage during your stay.

Care of the property
A condition of acceptance of any booking is that the guests will take good care of the cottage and its contents, and that it is left in a truly clean and tidy state as it will have been found. The care is to include all furnishings, utensils, crockery and linen and though you might not be charged for minor breakages, you are responsible for all damage or breakages.

Parking
Each 2 bedroom cottage has 1 parking space. Each 3 bedroom cottage has 2 parking spaces. If your group need additional parking spaces, this must be  arranged in advance of your arrival and will be subject to availability. If there is no parking available at Croan, the closest parking is some distance away. This should be considered when preparing your travel plans.

Waste & Septic System
The property uses a Pureflow septic system. The septic system is environmentally friendly and very effective. However, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products or wipes should be flushed at anytime. If it is found that feminine products or wipes have been flushed and clog the septic system, a professional service will be required to clear the blockage. The Guest is liable for the charges associated with this, which could amount to €1000.

Pets
Dogs and cats are welcome at some of our cottages. Please specify if you plan to bring pets or if you would prefer a cottage in which pets do not stay.

It is understood that pets are not allowed on any beds and chairs, and must not be left unattended at any time on the property. Dogs must be kept on a lead AT ALL TIMES when on the grounds. There should be no nuisance and annoyance to others staying in the cottages. Damage to property (including soiling) by your pet will result in a charge for repair or cleaning being applied.

If there is dog hair on furniture, bedding, mats or elsewhere, then a cleaning charge of €40 will apply.

CCTV
CCTV cameras are in use at Croan Cottages. These cameras are located in public areas at Croan.

Images are being monitored and recorded for the purpose of crime-prevention, the prevention of anti-social behaviour, for the safety of our staff, students, guests and for the protection of Croan Cottages and its property.

This system will be in operation 24 hours a day, every day.

These images may be passed to An Garda Síochána [include any other third parties who may have access to CCTV footage including any security firms engaged by Croan Cottages.

This scheme is controlled by Croan Cottages.

Signage is in place at the property to inform visitors that CCTV is in use. 

Cameras are located at the entrances to the premises, on sheds, in the field to monitor animals and in the carpark.

The Croan Cottages CCTV policy is available here.

Cottage unavailable
If for any reason the cottage is not available or has been rendered unsuitable for holiday letting (e.g. fire damage, over booking) on the date booked, all rent and charges paid by the guest will be refunded in full but there shall be no further claim against us.

Access
We are allowed access to the property at any reasonable time during your stay.

Complaints
Once a guest has returned home it is difficult for us to investigate complaints of any nature. We ask that any such matters are brought to our attention immediately and every effort will be made to rectify difficulties. Regrettably, we are unable to accept claims once a holiday has been completed.

Website Information
We have done our best to ensure that the information given on the website is accurate. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g. breakdown of electrical equipment or a problem with plumbing).

Limitations of liability
The use of holiday accommodation and any facilities is entirely at the guests' own risk and no liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to any member of the party, or any car and its contents or any possessions of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

Course Bookings
Bookings for a training course at Croan Cottages are subject to the same cancellation terms and conditions as a normal accommodation booking. In the event of a cancellation by you, we will do our best to resell your place on a course. If we do, then we will refund you an amount up to the amount we receive for the replacement booking. If we are unable to resell the place on the course, then you will lose your deposit or full payment. Deposits and payments made for one course are not transferable to another course or accommodation booking.

Changes to bookings by you
If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, we will try to assist but cannot guarantee to meet such requests. Cancellation charges may apply as set out below. Reimbursement for unused accommodation during part of your stay cannot be made.

Cancellation by you
You may cancel your booking by email, phone or post. Bookings cancelled more than 6 weeks prior to the start date may incur a cancellation charge of up to 50% of the booking cost. Bookings cancelled within 6 weeks of the start of a stay may incur a cancellation charge of up to 100% of the booking cost.

Changes or cancellation by us

We reserve the right to make changes or cancellations after the booking at any time, although we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date. If we have to make a major change to your arrangements after booking we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.

In the extremely unlikely event of over booking by mistake or if a guests booking has been lost for whatever reason, we will pay a full refund of any monies paid to us and may assist in finding alternative accommodation. We do not accept responsibility for any other expenses or costs guests may incur as a result.

Public Health Emergencies
If we are forced to close due to COVID 19 (local or national lockdown, outbreak, etc.) or other Public Health emergency, then we will offer you credit for a future stay or course at Croan. If this does not suit then we will give you a refund as soon as is possible.

If we are open and no Government recommendations limit our opening, then this does not apply - regardless of any restrictions which may be in place elsewhere. 

Force Majeure
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which we could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

Terms and Conditions for wedding bookings are available here.

Francis Nesbitt
Croan Cottages,
Dunamaggan,
Co. Kilkenny